Cuddle Lock's stroller management dashboard allows mall and shopping center managers to manage their live data. This dashboard gives access to every data possible such as rental time and customer info, rental sessions, stroller data, battery life, and more. Managers are also able to make adjustments on the spot so that if an issue occurred with the rental the manager can take the necessary steps to resolve it.
Our Development Process
We focused on the business vision and created a comprehensive brief for the project by gathering all the research on the market, competitor benchmarks and any other necessary information. Then we met with the client in an immersive session to craft a value proposition and set the main assumptions to prove. Finally, we created the ultimate list of user stories and features necessary to prove those main assumptions within the MVP.
Product Rationale and Tech Scope
After an immersive session with all the stakeholders, we had all the information we needed to create the ultimate list of User Stories and features necessary to prove the main assumptions in a Proof of Concept (POC). Our experts in Product, UX/UI and Tech Architecture focused on finding the answers to all of the questions raised throughout the scope preparation. On the tech side we elaborated a memorandum tackling our suggested approaches for tech stack selection, database technology and orchestration. Together with Bocconi University and AlixPartners we started defining the useful datasets and the algorithm behind the lending decisions.
We developed a non-functional prototype to simulate user interaction. The experience of using the clickable prototype was very much like the final product itself, this was the adequate phase to test the information architecture, the UX and most importantly to present all involved counterparts a concrete outcome.
With the decisions closed in the previous steps, we went on developing the product through agile cycles.
Once the product went live we started to gather end-user feedback and improve the product. New iterations were made in parallel with new features so that the end-user has the best experience possible.