UX / UI Designer

Location: Seattle, WA (Remote)

Employment Type: Full-time

We are looking for a highly-determined, highly-curious, experienced UX Designer to work collaboratively with a team of product managers, engineers, and other stakeholders to improve the support experience for 3rd party Sellers by directly improving Seller-facing experiences as well as the tools used by internal customers to provide support. You’ll drive UX design from early-stage concepts all the way through final delivery and launch. Candidates must be responsive, flexible and able to succeed in a fast-paced, collaborative environment with a high-degree of independence and ownership.

You will join a team of passionate and customer obsessed UX designers. We come together each week to share knowledge and provide feedback on each other’s work. Our design work is rooted in evidence, and you will conduct research activities to learn about our customers and evaluate your designs. Collaboration and facilitation skills are key capabilities for this role. You'll be responsible for managing your work queue, crafting, pitching, and validating your design strategies by soliciting and synthesizing user, product, and engineering feedback.

Responsibilities

  • Use business requirements to design conceptual wireframes, high-fidelity mock-ups, workflow and information architecture diagrams, interaction specifications, and functional prototypes.

  • Be an advocate of customers throughout design and development of products.

  • Proactively manage your own work queue, time and expectations, meet deadlines, and communicate needs and trade-offs.

  • Manage ambiguity, work independently and collaboratively within the UX team and with product and tech partners.

  • Present design work to the user experience team, product team, and leadership for review and feedback.

  • Plan and conduct moderated and unmoderated UX research activities to understand current pain points and evaluate solutions.

Qualifications

  • Bachelor's degree in Design, Human-Computer Interaction (HCI), or commensurate professional experience.

  • 3+ years of experience in delivering design solutions as a UX designer, product designer, or interaction designer.

  • Proficient in design and prototyping tools such as Figma, Sketch, Adobe XD, and InVision.

  • Portfolio that demonstrates your proficiency with design and the impact of your solutions.

  • Experience conducting user research activities such as interviews and usability testing.